Meet the Information Center Team: Planned Communities

Evelyn: I am an Information Center Representative and my role is to represent the Lewis Group of Companies in our master-planned communities. The main goal is to provide a seamless connection between the guest builder’s sales office and the prospects, as well as to promote the enriched lifestyle the amenities can provide. In this role, we provide friendly and professional customer service in person, over the phone, and by email. We conduct amenity tours, follow up with community leads, and assist in marketing signage drives and assessments. We provide builder and property management support, as well as assist in master-planned events and research.

Evelyn: My proudest moment was earning my Real Estate License.

Wendy: Provide and guide prospects with information regarding different type of neighborhoods/homes within the Master Plan Communities, informing them about the amenities/activities in the community, along with information on schools, shopping centers, things to do around the areas.

Wendy: Someone who takes time and has the patience to teach and help someone grow not only professionally but as an individual, knows how to communicate, takes responsibility, speaks up and backs up a team member when needed.

Michelle: My favorite part of the job is getting to talk to the prospects that come into the New Home Information Center. It’s fun to tour them around the Parkhouse and see them get excited about living here. I also enjoy showing them a slide show of our neighborhoods and model homes to see which ones will be the best fit! It’s interesting to find out why they want or need to move and why they chose The Preserve.

Michelle: There are several qualities that make a great leader. Leaders who treat their teams with respect gain respect in return. Clear communication and positive encouragement are key. I am lucky to say that we have these qualities in our Manager, Monica Heidecke. She trusts her team and shows kindness to her employees. She has also had the flexibility to solve problems in an ever-changing workplace including staff shortages and Covid!

Terry: I love the people that come in to my office with questions that I can help answer! Every day brings a fresh wave of hopeful and excited faces and it’s a great feeling to provide the insight and knowledge that helps and boosts their search for the perfect home.

Terry: Speaking of helping people find their home, my most memorable person to date has been Rafael Flores, a man that I spent a couple of weeks speaking to about Greenway; his enthusiasm was palpable even over email, and we spent time discussing his plans, dreams and goals for his future home. He was committed to getting ahold of the Greenway team and his determination was inspiring. It was lucky chance that as the Grand Opening event ended, I passed by a man and his beautiful family posing in front of the Greenway Plan 3, proudly holding “Just Signed!” signage. I paused to congratulate them, and Rafael formally introduced himself to me after realizing I was the person he’d been emailing for updates and details. It was very moving and fulfilling to know that my hard work at keeping him up to date with the points of contact and his determination to securing a home paid off in the form of a gorgeous new house for him and his family, and his appreciation for my effort was profound and sincere.

Ellie: My favorite part about my job is seeing the excitement in prospects faces after the Farmhouse tour and presentation then seeing them again a few months later now as home owners utilizing their new amenities.

Venus: My most memorable work story was the Grand Opening of Harvest at Limoneira, working as a team with my coworkers, supporting each other in such a massive event, ensuring we met the standards expected and beyond.

Venus: My favorite interactions with prospective buyers are when they come back to thank me for the tour and information provided and they are in tears of happiness for finding their perfect home.