The role of a Community Administrator is a cornerstone in the vibrant and dynamic environment of residential communities. At Lewis Careers, we recognize the vital contributions of our Community Administrators, who work hand-in-hand with Community Directors and staff to ensure a seamless living experience for current and potential residents. This position not only offers a diverse range of responsibilities but also provides a pathway for professional growth and development.
Key Responsibilities
As a Community Administrator at Lewis Group of Companies, you will be at the heart of community operations. Your primary responsibilities will include:
- Managing the Resident Services Desk:
- You will be the first point of contact for residents and visitors, providing exceptional customer service and addressing inquiries promptly.
- Administering Monthly Rent Collection:
- Ensuring timely collection of rent, posting notices, and following up on any delinquencies are crucial aspects of this role.
- Maintaining Resident Files:
- Accurate and up-to-date resident files are essential for smooth community operations, and you will be responsible for managing these records.
- Handling Mail and Packages:
- Managing incoming mail, packages, and resident deliveries ensures residents receive their correspondence and parcels efficiently.
- Collaborating with Maintenance and Leasing Staff:
- Working alongside maintenance and leasing staff, you will help coordinate efforts to maintain and improve community standards.
- Communication Management:
- Answering phones, responding to emails, and handling resident inquiries are key to maintaining clear and effective communication within the community.
- Promoting a Positive Community Image:
- Your role is pivotal in creating a welcoming and proactive first and lasting impression of the community, contributing to resident satisfaction and retention.
A Typical Day
The hours for this role are from 9:00 am to 6:00 pm, with Sundays and Mondays off. A typical day might involve interacting with residents at the services desk, processing rent payments, organizing resident files, coordinating with maintenance for any urgent issues, and ensuring the community remains a pleasant place to live.
Career Growth and Development
At Lewis, we believe in nurturing our employees’ professional growth. Starting as a Community Administrator opens up various career pathways, such as:
- Community Director: With experience and demonstrated leadership, you can advance to a Community Director role, overseeing the entire community and its operations.
- Leasing Manager: Specializing in leasing operations can lead to a Leasing Manager position, where you will manage leasing activities and drive occupancy rates.
- Property Management: For those interested in broader property management, there are opportunities to manage multiple communities or take on regional responsibilities.
Why Choose Lewis?
Joining Lewis means becoming part of a team that values dedication, professionalism, and community spirit. We offer:
- Comprehensive Training: To equip you with the skills needed to excel in your role.
- Supportive Environment: A collaborative workplace where your contributions are valued.
- Opportunities for Advancement: Clear career pathways and opportunities for growth within the company.
A career as a Community Administrator at Lewis is more than just a job, it’s an opportunity to make a difference in the lives of residents while advancing your professional journey. If you are a proactive, organized, and customer-focused individual, we invite you to explore the exciting opportunities we offer in community administration.
Join us at Lewis and be a part of our thriving community!
Rosie Lewis is the Corporate Marketing Manager at The Lewis Group of Companies. Rosie is a Claremont native who enjoys hiking, yoga, and developing her green thumb.