North Upland Terrace | 2021 Elite 1% Property | Janeen Chavez
North Upland Terrace Apartments was recently listed as a J Turner 2021 Elite 1% Power Ranking property. Recipients make the list for achieving the best online reputation in the nation. Of 128,000 properties monitored, only 1,564 made the elite 1% distinction. Read below to hear from North Upland Terrace’s Community Director, Janeen Chavez, to learn more about the award, what her day-to-day looks like, and what makes the property so special.
Can you give some more background on the CEL awards?
Janeen: North Upland Terrace is 1 of Lewis’ smallest communities so part of making it successful is to make the effort to get to know all the residents. With it being a smaller community, you’re able to go door-to-door to pass out flyers, letters, gift bags, etc. We also put in the effort to attend every single in-person resident event and take the time to chat with everyone and ask them for their feedback. Don’t get me wrong though, just because it’s smaller does not guarantee the high capture rate we have here. It takes a lot of follow up, attention to detail, and consistency to gain their trust and earn a survey from them. If you can do that, they are happy to help you out as well and give you honest feedback on the survey.
What sets North Upland Terrace apart?
What makes your team successful?
Any lessons in leadership that you’ve learned or would share with others growing their career?
Any favorite resident experiences?
How has the pandemic changed things?
What type of community have you fostered within the property?
What do you do at Lewis and what does a typical day look like?
What has your career path looked like?
Janeen: I started at Lewis as a Leasing Consultant in 2018 at the Evergreen Apartments. My success in leasing led me to be a Leasing Manager at Jamboree Apartments & Townhomes by January 2020. I grew so much from that position and Shawn Davis-Akins really took me under her wing and inspired me to pursue this next step as a Community Director, which began in April 2021. I plan on continuing my growth within the company and the big dream is to become a Director of Sales Management one day.
What drew you to working at Lewis?
Rosie Lewis is the Corporate Marketing Manager at The Lewis Group of Companies. Rosie is a Claremont native who enjoys hiking, yoga, and developing her green thumb.