Lewis Apartments is proud to announce that all five of its Reno-area properties have been awarded the Platinum A List Award for the 2025 CEL Surveys. CEL & Associates, Inc. is a national consulting and benchmarking firm that recognizes properties with the best customer satisfaction levels in the industry. This achievement reflects our commitment to fostering a strong customer service orientation. Our teams create a resident-friendly atmosphere where exceptional service is the norm, and our associates excel at recognizing residents’ needs to provide specialized services that fit their lifestyles. These awards are a tribute to the hard work and dedication of our onsite teams.
The Platinum A List Award recognizes properties that achieve a “Best in the Industry” rating by earning a service score of 92.7 or above and a minimum 20% response rate.
Recognized Reno properties include:
- Esprit, Reno, NV – Service Score: 95.4
- Harvest at Damonte Ranch, Reno, NV – Service Score: 93.7
- Homecoming at Kiley Ranch, Reno, NV – Service Score: 94.3
- Indigo Apartments, Reno, NV – Service Score: 97.1
- Latitude 39, Reno, NV – Service Score: 95.0
Service scores are determined by survey results from hundreds of thousands of residents nationwide. The program recognizes firms that provide superior service to their customers and sets national benchmarks for measuring success.
Congratulations to all five Reno teams on this truly exceptional performance.
Lauren Wright, Regional Director for Northern Nevada Property Management, has been a pillar of the Lewis team for 17 years. While she excels at managing land-based assets, her off hours heart belongs to the ocean. An avid ocean liner enthusiast, Lauren is currently preparing for a voyage on the Queen Elizabeth, marking the 22nd anniversary of a fateful meeting with her husband during the Queen Mary 2’s maiden voyage.