Lewis Apartment Communities has placed 7th in the 2025 TALi Awards from J Turner Research, ranking among companies in the 10,000+ unit category based on resident loyalty scores.
J Turner Research conducts resident feedback programs and assigns each community a TALi score ranging from 0 to 10. The 2025 awards recognize the top 100 conventional communities and top 25 conventional companies with the highest average loyalty scores across their portfolios. The rankings are based on direct resident feedback, measuring how likely residents are to recommend their community to others. In addition, the scores offer third-party validation of community quality based on actual resident experience.
Resident loyalty typically correlates with a few key factors, like quality and maintenance of amenities, community design and walkability, responsiveness to resident needs, and overall living experience and value.
The TALi score measures resident loyalty on a net promoter framework, where scores above 7 indicate strong resident satisfaction and likelihood to recommend. Placing 7th in this category reflects performance across Lewis Apartment Communities’ entire portfolio, not selective results from top-performing communities.
We’re pleased with this recognition and grateful to our teams across all communities.
Elena Librant is the Director of Property Management Operations. She has been with Lewis for 16 years, progressing through roles in onsite management, training and development, and now overseeing property management operations across the portfolio. Outside of work, Elena enjoys spending time with her toddler and family.