The National Multifamily Customer Service Award for Excellence

Lewis Apartment Communities is proud to announce that for the eighteenth consecutive year (2007 – 2024), the company has been awarded the National Multifamily Customer Service Award for Excellence – Category II.  The distinction is bestowed annually by the nationally recognized consulting and benchmarking firm CEL & Associates, Inc., which recognizes companies whose customer satisfaction levels are the best in the industry in the United States. 

“We are truly honored to be recognized by CEL, and our residents, for the eighteenth year in a row,” stated Randall Lewis, Principal and Executive Vice President of Lewis Apartment Communities. Our goal of hiring employees with a strong customer service orientation has resulted in a resident-friendly atmosphere where exceptional service is the norm.  This goal also ensures the maintenance of high-quality standards and redefines the apartment lifestyle for our guests.  Our associates excel at recognizing our resident’s needs to provide specialized services that fit their lifestyles.  This award is a tribute to the hard work and dedication of the Lewis Apartment Communities associates.” 

Los Angeles-based CEL & Associates ranks companies in five classifications, which for 2024 include Category I for companies with more than 50 properties; Category II for companies with 21 to 50 properties; Category III for companies with 11 to 20 properties; and Category IV for companies with 10 or fewer properties.  Individual properties are eligible for “A-List” or “A-List Platinum” certificates.  Additionally, 18 Lewis’s apartment communities received the individual “A List” distinction, and 18 communities received the “A List Platinum” for outstanding customer service in 2024.

Lewis Apartment Communities’ individual “A List” properties include (in alphabetical order):

• Antelope Ridge, Antelope, CA
• Carmel Apartments, Rancho Cucamonga, CA
• Del Mar, Rancho Cucamonga, CA
• Evergreen Park, Sacramento, CA
• Homecoming at Creekside, Sacramento, CA
• Homecoming at Eastvale, Eastvale, CA
• Jamboree Apartments, Rancho Cucamonga, CA
• Montecito, Rancho Cucamonga, CA
• Mountainview, Rancho Cucamonga, CA
• North Upland Terrace, Upland, CA
• Parkview Place, Rancho Cucamonga, CA
• Sahara West, Las Vegas, NV
• Santa Barbara at Terra Vista, Rancho Cucamonga, CA
• Sycamore Park, Ontario, CA
• Sycamore Terrace, Rancho Cucamonga, CA
• The Enclave at Homecoming at Terra Vista, Rancho Cucamonga, CA
• The Sycamores, Vacaville, CA
• Villa Capri, Rancho Cucamonga, CA

Lewis Apartment Communities’ individual “A List Platinum” properties include:

• Carmel at Woodcreek West, Roseville, CA
• Crystal Cove, Las Vegas, NV
• Esprit, Reno, NV
• Evergreen, Rancho Cucamonga, CA
• Gramercy Park Duplexes, Sacramento, CA
• Green Valley Apartments, Chino Hills, CA
• Green Valley Crest, Chino Hills, CA
• Harvest at Damonte Ranch, Reno, NV
• Harvest in Tracy, Tracy, CA
• Indigo Apartments, Reno, NV
• Latitude 39, Reno, NV
• Linden Court, Rialto, CA
• Rosemont Duplexes, Sacramento, CA
• Rosewood/Redlands Pines, Redlands, CA
• Santa Barbara in Chino Hills, Chino Hills, CA
• Somerset, Redlands, CA
• Sunscape, Alta Loma, CA
• Village Green, West Covina, CA

“Your commitment to the highest level of quality and service to residents has resulted in your Best In The Industry ranking for 2024.  This is indeed an honor your entire organization has earned through hard work and a dedication to service excellence,” said Christopher E. Lee, president, and CEO of CEL & Associates.

The “A List” is determined based upon the survey results of hundreds of thousands of residents nationwide.  The primary goals of the awards program are to recognize firms that provide superior service to their customers, build industry awareness that quality and service can impact a company’s bottom line, and set national benchmarks so others can measure success.